Cryptonomen
FAQ
Clear answers about investigation, recovery, evidence and the next steps.
What does Cryptonomen do?
We investigate digital asset losses, trace relevant activity, develop evidence and help clients pursue appropriate lawful recovery routes.
Do I need to understand cryptocurrency terminology?
No. Share what you know. We explain relevant terms and identify information that would help an assessment.
Can an investigation guarantee recovery?
No. Recovery prospects depend on the circumstances, available evidence, location of assets and actions of relevant platforms, authorities or courts.
What should I provide?
Relevant platform details, dates, payment records, public transaction information and communications can help. Use an honest unknown or approximate answer when needed.
Should I share a seed phrase, private key or password?
No. We do not request seed phrases, private keys, passwords or two factor authentication codes. Remove credentials from evidence before submitting it.
Can Cryptonomen freeze assets?
We investigate and prepare evidence. Restrictions or legal orders depend on the powers and procedures of the relevant platform, authority or court.
How are fees and timing agreed?
Scope, costs and expected stages are discussed through the engagement process. The work required depends on the case.
How do I check progress?
Use the Secure Case Portal with your assigned reference and the email address currently recorded on your case. The portal displays an approved status update.
How can I correct case details?
Contact info@cryptonomen.com. We may need to verify your identity before changing private case information. Do not send wallet credentials.
Does a regulatory warning prove every allegation?
No. Read the exact warning and its stated scope. Preserve clone qualifiers and distinguish warnings, client accounts, analytical findings and court decisions.